CAREER OPPORTUNITY

Customer Service Coordinator

JOB DESCRIPTION

  • WHAT WE OFFER
  • 13th salary
  • Performance bonus
  • Participation in private pension plan
  • Annual salary increases
  • Medical care
  • Special discounts on all company products
  • 21–26 days of annual leave based on years of service
  • Continuous training and career development opportunities, locally and internationally
  • Training leave for technical and professional development
  • Paid sick leave
  • Gifts on special occasions - (e.g. parental, wedding, etc.)

DUTIES AND RESPONSIBILITIES

  • Manage and coordinate customer requests, ensuring prompt and effective service delivery
  • Respond to incoming calls, emails, and other communication channels in a professional and courteous manner
  • Record, monitor, and resolve customer complaints or issues within established timeframes
  • Coordinate with relevant departments to address customer concerns and provide appropriate solutions
  • Maintain accurate and up-to-date records of customers, requests, and actions within the company’s systems
  • • Monitor the progress of customer requests through to completion and keep customers informed accordingly
  • Ensure a high level of customer satisfaction through quality customer service
  • Contribute to the improvement of customer service processes by suggesting solutions and enhancements
  • Prepare reports related to customer service performance (e.g., response times, complaints, service metrics)
  • Collaborate closely with other departments (e.g., Sales, Accounting, Operations) to ensure smooth customer support and service delivery
  • Ensure compliance with company policies and procedures
  • Undertake any additional duties assigned by Management

QUALIFICATIONS AND SKILLS

  • High School Diploma and/or Diploma in Business Administration or a related field
  • Previous experience in customer service or a similar role will be considered an advantage
  • Excellent communication and interpersonal skills
  • Strong complaint handling and problem-solving abilities
  • Good computer literacy (MS Office and CRM systems experience will be considered an advantage)
  • Ability to work under pressure and manage multiple requests simultaneously
  • Strong organizational skills and attention to detail
  • Responsible, reliable, and professional attitude
  • Very good command of Greek and English, both written and spoken
  • Ability to work independently as well as part of a team
FILL THE FORM BELOW

APPLICATION FORM


    Legal Agreement 

    *All applications will be strictly confidential and after being evaluated, the qualified candidates will be contacted for an appointment.